Job Description, KPIs and Qualification & Experience
Position Name: Director IT Network Infrastructure Position Code: EI&F 002
Reports to: DG Information & Futuristic Location: HQ Islamabad
Key Responsibilities
- To Support the Directorate of I&F for leading and managing different activities relating to IT network & systems administration, ensuring its availability, security, maintenance, troubleshooting, up-gradation- installing & configuring, and providing technical support to NEECA.
- Provide inputs for initiating and supervising different activities relating to planning, designing, leading, and managing development and implementation of Enterprise wide information management systems.
- Provide inputs and take responsibility for gathering data pertaining / user requirements relevant to customer needs, and use the information to identify, predict, interpret, evaluate system and network requirements to design network and systems administration.
- To be responsible for designing, developing and troubleshooting of Local Area Network, Wide Area Network and Internet systems installation, configuration and their maintenances. Perform monitoring of NEECA’s intranet and internet network to ensure availability to all users and to provide necessary support and maintenance.
- Responsible for providing assistance/performing in network modeling, analysis, planning, and coordination between network and data communications hardware and software. Responsible for ensuring IT infrastructure is equipped with efficient hardware and relevant software technology(ies)
- To provide support in maintaining and administering computer networks and related computing environments including computer hardware, systems software, applications software, and all configurations, ensure accessibility for all users to network is in line with the approved policy.
- Responsible for operating master network consoles / network servers, operation centers in order to monitor the performance of computer systems and networks, and to coordinate computer network access and use.
- Recommend changes to improve systems and network configurations, and determine hardware or software requirements related to such changes.
- Responsible for researching new technology, and implement it or recommend its implementation. Responsible for designing, configuring, and testing computer hardware, networking software and operating system software’s before installation on user side. Responsible for diagnosing, troubleshooting, and resolving hardware, software, or other network and system problems, and take necessary action to address the issues.
- Responsible for management and configuration of Virtual Machines, including clustering and load balancing using VMware Operation
- Perform data backups by arranging backups of data on CDs/tapes from main server (only documents which have been saved on server) for all users on periodical basis; and to perform disaster recovery operations.
- Writing and coding logical and physical database descriptions for storing data, data parameters, specifications and specifying identifiers of database for management system, or direct others in coding descriptions
- Responsible for undertaking activities relating to installing, configuring, troubleshooting, and maintaining database systems and middleware applications
- Responsible for assessing database performance through different test programs or databases review, identify and correct errors, and make necessary modifications
- Develop standards and guidelines to guide the user regarding different policies and procedures for using database system
- Design, plan, develop, coordinate and implement information security policies / procedures to safeguard information, against accidental or unauthorized damage, modifications, disclosures, etc.
- Responsible for undertaking different activities relating to database maintenance such as database tuning, cleaning, merging, verification & validation, etc.
- Responsible for database maintenance with respect to database backup, recovery, backend triggers and store procedures, etc. Share all databases on the server and allow access as per authorization
- Responsible for defining database physical structure and functional capabilities, and design & documentation of database architecture. Specify users, privileges and user access levels for each segment of database.
- Responsible for preparing Request for Proposal (RFP) documenting the work required to be done under the Division’s scope of work with clearly defined budget, phases, deliverables, timelines, methodology, etc. Prepare supporting material such as evaluation criteria, advertisement, etc., as per applicable rules / procedures / PPRA, etc.
Key performance Indicators
- Percentage of unavailability of database system due to issues(s)
- Average database usability accidents
- Average database availability time / down time
- Percentage of unavailability of network due to issues(s)
- Average time period to resolve an issue after it’s identification
- Percentage of status reports submitted on specified time – fortnightly basis
- Ratio of customer issues addressed on spot to total complaints
- Average time period to resolve an issue after it’s identification
- Ratio of faulty and non-faulty IT hardware
- Ratio of usage of operational IT hardware
- Percentage of servers, networks and applications monitored using monitoring tools
Qualification and Experience
- Master Degree in Computer Science / Software / IT or any other relevant discipline.
- At least 10 years of post-qualification experience with understanding of doing business with the Government.
- Thorough understanding of Computer Network technologies and data/voice delivery over the Internet. Proficient in technical trends related to Internet (VoIP, OTT, HTTP, HTTPS, IoT, CDN, IXP, DPI, PKI). Familiarity with IEEE, ETSI, ITU, 3GPP/3GPP2, ISO 27001, NIST Standards
- Maximum age of the candidate should not be more than 45 years on the date of advertisement of this position.