Assistant Director IT Support, Applications, Web & Social Media

Job Description, KPIs and Qualification & Experience

 

Position Name: Assistant Director IT Support, Applications, Web & Social Media                                                                                                             Position Code:   EI&F 007

                                                                 

Reports to: Director IT Support, Applications, Web & Social Media                                                                                                                                        Location: HQ Islamabad

 

Key Responsibilities

  • To support in designing and organizing Business Intelligence (BI) & Advance Analytics projects in the NEECA and undertakes the implementation of these projects to ensure availability and usability of the BI software tools and systems to perform different operations as mandated by NEECA Act.
  • To support the Director on highly complex, cross functional, and enterprise IT and business intelligence solutions, and providing subject matter expertise for key BI core functions
  • Support in evaluating internal and external customers’ needs and abilities in order to provide appropriate solutions.
  • To provide inputs for the maintenance of content and pages at NEECA website with reference to mandate and functions of the Authority.
  • To support the Directorate for Development of IT Applications like APPs, Softwares etc.
  • To support the Director in preparation and posting of social media products in coordination with different departments and for wider outreach for energy efficiency and conservation gains.
  • To provide input to new technology opportunities that will have an impact on the enterprise wide BI systems.
  • To explore the data and discovers patterns, meaningful relationships, anomalies and trends as per the directions of the senior management.
  • To provide inputs through research on business problems and create models that help analyze these business problems.
  • To support the Director for research, design, develop, and test block-chain technologies. Brainstorm and help evaluate applications for new tools and technologies.
  • To support the Directorate in the development of global block-chain best practices/community—work on implementing and integrating the latest improvement proposals relating to energy conservation and efficiency, block chain technologies and cryptography methods.
  • To provide inputs in creating application features and interfaces by using programming languages and writing multithreaded codes.
  • To support the Directorate in Artificial Intelligence/Machine Learning – responsible for research, design, develop, and implement innovative Machine Learning, Artificial Intelligence, deep learning and Data Science solutions to establish and enhance the Analytics capabilities at NEECA and sectors its regulates.
  • To conduct research on emerging Data Science, Machine Learning, and Artificial Intelligence solutions and be conversant with latest developments in these fields.
  • To support the research and brainstorm activities within internal and external stakeholders to identify areas in which by using innovations in Machine Learning, Artificial Intelligence NEECA can drive automation, knowledge discovery, enhance decision-making and deep insights, and streamline business processes or enable new capabilities.
  • To provide support for setting up the GIS function, team and managing its day-day to operations, including organizing, planning, directing and controlling.
  • To support in evaluating technological advances and promoting usage of appropriate technology and applications among various end-users. Developing and implementing policies and procedures to guide operations.

 

Key performance Indicators

  • Average database availability time / down time
  • Percentage of unavailability of network due to issues(s)
  • Average time period to resolve an issue after it’s identification
  • Percentage of standardized and aligned business processes
  • Number of training hours per user
  • Percentage of problems on standard reports / databases access, etc.
  • Percentage of business processes covered as compare to originally planned
  • Percentage of standardized and aligned business processes
  • Percentage of problems faced by user in their routine operational matters
  • Percentage deliverables relating to user requirements / work flow reviewed on time
  • Percentage of status reports submitted on specified time – fortnightly basis
  • Percentage of unavailability of network due to issues(s)
  • Ratio of customer issues addressed on spot to total complaints
  • Percentage of servers, networks and applications monitored using monitoring tools

 

Qualification and Experience

  • Bachelor’s Degree in Computer Science/Software/Telecom/IT (First Class) or any relevant discipline.
  • At least 03 years of post-qualification experience along with understanding of doing business with the Government.
  • Maximum age of the candidate should not be more than 35 years on the date of advertisement of this position.